Community Relationship Manager for Airbnb - Remote

Overview

As a Community Relationship Manager for Airbnb, you will be focused on recruiting, onboarding, and supporting engaged Airbnb hosts in Ireland and Northern Europe as part of the Community Leaders programme.

In Short

• Recruit and onboard Community Leaders for Airbnb.
• Support a group of ~100 Community Leaders.
• Manage Facebook groups of local Airbnb hosts.
• Provide content and ideas to increase engagement.
• Gather host insights and share with other teams.
• Hold onboarding sessions for new Community Leaders.
• Track performance of Facebook groups.
• Support education of hosts on product changes.
• Plan and logistics of online and offline events.
• Act as a point of contact for Northern European community leaders.

Requirements

• Experience in community management or customer service.
• Strong communication skills.
• Ability to manage multiple tasks and priorities.
• Familiarity with Salesforce and social media platforms.
• Experience in recruitment and onboarding processes.
• Ability to analyze performance metrics.
• Creative thinking for content development.
• Strong organizational skills.
• Ability to work independently and as part of a team.
• Passion for community building and engagement.

Benefits

• Supportive and open work environment.
• Employee benefits for optimal job performance.
• Opportunities for professional growth.
• Focus on sustainability and social responsibility.
• Collaboration with leading businesses.
• Recognition for community-led initiatives.
• Flexible working arrangements.
• Access to training and development resources.
• Engagement with a diverse team.
• Participation in impactful projects.