Commercial Relationship Manager - Remote

Overview

Intercom is on a mission to help our customers provide incredible customer experiences online. We enable businesses to provide instant and exceptional service to their customers while maximizing the productivity, efficiency and performance of their support teams—all through our single seamless platform.

Intercom is leading the market in AI customer service with Fin by Intercom, the most powerful AI customer service agent available, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support.

Today, more than 25,000 businesses use Intercom’s platform to send millions of messages to millions of customers each month. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Join us to help define and lead the AI revolution for customer service.

In Short

• You’ll own and act as the main point of contact for a book of business
• Your goal will be to drive net growth within that book
• You’ll hunt and work expansion opportunities within that book
• You’ll run a proactive and effective renewal process
• You’ll articulate Intercom’s value using the Command of the Message framework
• You’ll forecast and plan pacing throughout each month and quarter
• You’ll partner with a CSM and SE to ensure the long term success of your book
• You’ll partner with R&D and Marketing to ensure the voice of your customers is heard

Requirements

• 2-3 years experience in a B2B closing role
• 2+ years of SaaS experience
• Excellent written and verbal communicator
• Ability to discover pain and articulate potential solutions
• Ability to accurately qualify opportunities
• Ability to do light demos and/or experience working closely with Sales Engineer/CSM
• Capable of building compelling presentations for customers (QBRs, Pricing proposals etc.)
• Experience forecasting on a monthly or quarterly basis

Benefits

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.