Nonvoice Customer Service Support - Remote

Overview

As a Nonvoice Customer Service Support representative for a US-based online casino company, you will be part of a dynamic organization focused on delivering excellent customer experiences in a fast-paced environment.

In Short

• Handle customer complaints and provide solutions within established time limits.
• Communicate with customers through various channels to address inquiries and issues.
• Develop in-depth knowledge of the company's products.
• Respond promptly to customer inquiries.
• Maintain a high standard of customer support.
• Work with a sense of urgency.
• Utilize strong attention to detail.
• Experience with data verification is required.
• Quick problem-solving abilities are essential.
• This position is remote, open to candidates based in Cebu.

Requirements

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to work with a sense of urgency.
• Experience with data verification.
• Quick problem-solving abilities.

Benefits

• Competitive Salary Package.
• Company Laptop provided.
• HMO Coverage on Day 1.
• Free HMO Dependent.
• Paid Leaves with Unused Leave Conversion.
• Monthly Attendance Bonus (if applicable).
• 13th Month Pay.
• Referral Bonus.
• Monthly Prizes and Bonuses.