Live Chat / Customer Support Associate - Remote

Overview

We're looking for a Customer Service Associate to join a dynamic support team for a US-based Daily Fantasy Sports platform. The role involves providing top-notch assistance to users through live chat and other communication channels, resolving both technical and non-technical issues, and ensuring a smooth and enjoyable user experience.

In Short

• Provide assistance to users through live chat and other channels.
• Resolve customer complaints and provide appropriate solutions.
• Develop a strong understanding of the products and platform.
• Respond promptly and professionally to customer inquiries.
• Troubleshoot and escalate technical issues as needed.
• Work in a fast-paced environment with a focus on detail.
• Collaborate with a supportive team culture.
• Participate in training and career growth opportunities.
• Enjoy competitive compensation and benefits.
• Work remotely from Cebu.

Requirements

• Excellent written and verbal communication skills.
• Strong attention to detail and sense of urgency.
• Proven experience in live chat customer support.
• Experience with technical troubleshooting for web/mobile applications.
• Knowledge of or interest in sports and fantasy sports.
• Experience with data verification and problem-solving.

Benefits

• Competitive compensation and benefits package.
• HMO Day 1 + FREE dependent coverage.
• Attendance bonus and paid time offs.
• Company-provided work setup (laptop, monitor, accessories).
• Training, career growth, and global exposure.