IT Helpdesk Professional - Remote

Overview

As an IT Helpdesk professional at Staff4Me, you will be the first point of contact for users experiencing issues with their technology. You will provide remote assistance and technical support, ensuring a high level of customer satisfaction by resolving issues efficiently and effectively.

In Short

• Respond to helpdesk tickets and support requests from users via phone, email, or chat.
• Diagnose and resolve hardware and software issues, including networking concerns.
• Assist users with Microsoft 365 applications and remote desktop services.
• Document issues, resolutions, and customer interactions in the helpdesk ticketing system.
• Provide training and support to users on various software applications.
• Collaborate with other IT staff to escalate complex issues as necessary.
• Maintain inventory of IT equipment and supplies.
• Conduct regular follow-ups with users to ensure issues are fully resolved.
• Stay current with emerging technologies and IT best practices.

Requirements

• Strong communication skills.
• Experience in technical support or helpdesk roles.
• Knowledge of Microsoft 365 and remote desktop services.
• Ability to diagnose hardware and software issues.
• Familiarity with ticketing systems.
• Customer-oriented mindset.
• Ability to work independently and as part of a team.
• Willingness to learn and stay updated with technology trends.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunity for career growth.
• Supportive team environment.
• Access to training and development resources.