Engineering Team Supervisor - Remote

Overview

The Engineering Team Supervisor is responsible for overseeing the performance of the engineering team, ensuring effective communication and adherence to processes.

In Short

• Supervise engineering team performance and provide feedback.
• Manage ticket assignment for equitable workload distribution.
• Monitor real-time dashboard data for priority escalations.
• Enhance communication with engineering and brand teams.
• Create reference materials for brand compliance.
• Identify and update procedural gaps for efficiency.
• Allocate resources for timely task resolution.
• Ensure coverage during critical hours and facilitate training.
• Provide support to agents and track login issues.
• Conduct weekly meetings and maintain training records.

Requirements

• Strong leadership and team management skills.
• Experience in ticket management and escalation processes.
• Ability to analyze dashboard data effectively.
• Excellent communication and relationship-building skills.
• Proficient in process documentation and improvement.
• Resource allocation and time management skills.
• Experience in training and development of team members.
• Ability to conduct meetings and generate reports.

Benefits

• Opportunity to lead a dynamic engineering team.
• Flexible working hours with remote options.
• Professional development and training opportunities.
• Collaborative work environment.
• Competitive salary and benefits package.