Engineering Team Supervisor - Remote

Overview

The Engineering Team Supervisor is responsible for overseeing the performance of the engineering team, ensuring effective communication, and managing workload distribution to enhance team efficiency.

In Short

• Supervise engineering team performance and provide feedback.
• Manage ticket assignment processes for equitable workload distribution.
• Monitor real-time dashboard data and escalate priority tickets.
• Cultivate relationships with engineering and brand teams.
• Review brand standards and create reference materials for agents.
• Identify procedural gaps and update process documents.
• Allocate resources effectively for severity tasks.
• Ensure coverage during critical hours and facilitate training.
• Provide guidance and support to agents.
• Conduct weekly engineering meetings and maintain training tracker.

Requirements

• Strong leadership and team management skills.
• Experience in ticket management and workload distribution.
• Ability to monitor and analyze real-time data.
• Excellent communication and relationship-building skills.
• Proficient in process improvement methodologies.
• Experience in training and development of team members.
• Strong organizational and resource allocation skills.
• Ability to work under pressure and manage escalations.
• Experience in conducting meetings and reporting.
• Familiarity with engineering processes and standards.

Benefits

• Opportunity to lead and develop a dynamic team.
• Flexible working hours and remote work options.
• Professional development and training opportunities.
• Collaborative work environment with engineering teams.
• Competitive salary and benefits package.