Engineering Team Supervisor - Remote

Overview

The Engineering Team Supervisor is responsible for overseeing the performance of the engineering team, ensuring effective communication and efficient processes to enhance client resolution times.

In Short

• Supervise engineering team performance and provide feedback.
• Manage ticket assignment for equitable workload distribution.
• Monitor real-time dashboard data for priority escalations.
• Enhance communication with engineering and brand teams.
• Create reference materials for brand compliance.
• Identify and update procedural gaps for efficiency.
• Allocate resources for timely task resolution.
• Ensure coverage during critical hours and facilitate training.
• Track and resolve login issues and manage leave approvals.
• Conduct weekly meetings and maintain training trackers.

Requirements

• Strong leadership and team management skills.
• Experience in ticket management and client communication.
• Ability to analyze dashboard data and escalate issues.
• Proficient in creating process documentation.
• Excellent resource allocation and problem-solving skills.
• Experience in training and developing team members.
• Strong organizational and reporting abilities.

Benefits

• Opportunity to lead a dynamic engineering team.
• Flexible working hours with remote options.
• Professional development and training opportunities.
• Collaborative work environment with cross-functional teams.