Customer Success Engineer II - Backstage - Remote

Overview

Interested in driving Spotify’s developer portal philosophy among some of the largest and most advanced tech companies? We in Spotify’s Backstage team are looking for a Customer Success Engineer with a unique balance of technical knowledge, an eye for business, and interpersonal skills to kick start the area focused on providing strategic guidance to our customers and automating problem-solving.

In Short

• Nurture strong relationships with our mid-market segment by providing tools, information & training needed to achieve their desired outcomes
• Capture customer objectives, map out a pathway to achieving them, and measure success using data-driven feedback loops
• Onboard new customers through the implementation process, ensuring a smooth transition
• Identify points of friction in the onboarding and adoption experience
• Represent the voice of the customer with internal teams, including sales, product, marketing, engineering, and customer support to ensure customer satisfaction and resolve any problems or concerns.
• Develop and maintain features on our open source platform, Backstage, collaborating with internal teams and the broader open source community to enhance developer experience and platform capabilities.

Requirements

• You have an understanding of how developers work and collaborate within an enterprise environment as well as extensive experience with modern web development and infrastructure
• React, TypeScript, GraphQL, and Node are a part of your tool belt
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues
• Excellent communicator with a strong focus on customer needs & able to explain complex technical concepts to non-technical users
• Having worked in tech consulting or customer management is a bonus
• Experience working with/contributing to backstage.io is a bonus

Benefits

• This role is based in New York City
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.