Homeowner Advisor - Remote

Overview

As a Homeowner Advisor at Splitero, you will support and educate homeowners who are interested in our innovative Home Equity Investment product. Serving as their primary contact, you will guide them from their initial inquiry through the final stages of the transaction. Building trusting relationships with homeowners as you serve as their main point of contact throughout the process.

In Short

• Educate homeowners about Splitero's Home Equity Investment by explaining our terms and how it differs from traditional financing options.
• Respond to homeowner questions, listening to their needs and concerns, and providing clear, accurate information.
• Manage a pipeline of multiple homeowners through the entire transaction process, from initial inquiry to closing, ensuring a smooth and efficient experience.
• Work collaboratively with Processors and other team members, contributing to a team-oriented environment, and supporting the overall goals of Splitero.
• Utilize a comprehensive tech stack to track homeowner statuses and interactions, collaborate with team members, and manage homeowner data.
• Ensure all interactions and transactions are in line with Splitero’s policies and procedures as well as mortgage industry best practices.

Requirements

• 2+ years experience in mortgage or real estate sales
• Active NMLS license required
• Experience using robust CRM tools such as Salesforce
• Experience managing an inbound sales pipeline
• Enthusiasm to support the financial well-being of homeowners
• Homeowner experience mindset
• Communication skills that go beyond the basics including active listening, understanding homeowner needs and responding appropriately, staying composed under pressure, and communicating with empathy
• The ability to communicate complex information in a straightforward, easy-to-understand manner
• A true self-starter with a high level of initiative and self-motivation; determination to achieve goals
• A robust sense of self-confidence, self-worth, and professional demeanor that allows you to engage with homeowners and teammates effectively
• Ability to build rapport and maintain strong relationships, both with homeowners and teammates
• Strong sales aptitude: the ability to engage with and guide homeowners throughout the process, adapt your approach, follow up as needed, and inspire them to make informed decisions that align with their financial goals.
• Incredible attention to detail, ensuring accuracy and thoroughness in every aspect of your work
• Approaching challenges with an optimistic mindset and infectious positivity, seeing opportunities where others see obstacles
• Ability to handle sensitive information with the highest degree of integrity and confidentiality.
• Ability to work flexible hours with weekend coverage required
• Adaptability: Flexibility and resilience in adapting to the fast-paced and evolving nature of a startup environment
• Team-Oriented: Prioritizes collaboration, inclusivity, and teammate support
• Desire to participate in fast-paced early-stage startup

Benefits

• Fully Remote Team - Our remote-first culture allows us to hire the best people, regardless of location.
• OneTeam Culture - We foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued. We believe in celebrating our successes, doing the right thing, and helping each other so we grow as a team and as individuals.
• Generous Resources - We want to ensure you are set up to do your best work. In addition to a solid tech stack, and access to any WeWork location, you will receive a monthly cell and internet stipend.
• Premium Healthcare - We offer comprehensive healthcare plans for you and your family, which employees are eligible for on their first day.
• Flexible PTO and Parental Leave - We offer a generous PTO and encourage employees to take time off to recharge. We're proud to offer a parental leave policy that allows you to welcome your new addition without worry.