Processor - Remote

Overview

As a Processor at Splitero, you will support homeowners who have applied for our innovative Home Equity Investment product by preparing files for underwriter review. In this fast-paced role, you’ll manage your pipeline while collaborating with your production teammates and third parties, all while providing a stellar experience to the homeowners you help.

In Short

• Reviewing applications and supporting documentation to ensure completeness and accuracy
• Proactively communicating with homeowners, teammates, and third-party vendors to discuss file-related items, set expectations, and obtain missing or incomplete documentation
• Ordering and reviewing information from various third-party vendors, including title reports, valuations and credit reports
• Thoroughly processing and preparing files before underwriter review, pre-underwriting, title curative work, and ensuring compliance with Splitero guidelines, policies, and procedures
• Working cross-functionally with team members for our homeowners to receive a positive experience, from application to closing
• Managing and prioritizing a pipeline of homeowners in various stages of the approval and funding process
• Meeting or exceeding established production goals, Key Performance Metrics and standards

Requirements

• 3+ years of experience in loan processing
• Understanding of mortgage industry regulations and best practices, including title curative work
• Experience using robust CRM, such as Salesforce, and self-solving through internal policy and workflow guides
• Experience working with mortgage and real estate third-party vendors
• Experience working in a service-oriented role with high-volume customer contact and strong verbal and written customer service skills
• Excels at working on a fast-paced, collaborative team committed to meeting and exceeding goals and objectives
• Communication skills that go beyond the basics, including active listening, understanding homeowner needs and responding appropriately, staying composed under pressure, and communicating with empathy
• The ability to communicate complex information in a straightforward, easy-to-understand manner
• Ability to problem solve independently through determining the root cause and implementing effective solutions, escalating as needed for issues beyond immediate expertise
• Ability to efficiently time manage, organize and prioritize your workload to ensure deadlines are met
• Incredible attention to detail, ensuring accuracy and thoroughness in every aspect of your work
• Understanding of home equity investments is preferred
• Ability to work 8am - 5pm PST and over time as needed
• Desire to participate in fast-paced early-stage startup
• Adaptability: Embraces changing circumstances with resiliency and positivity
• Team-Oriented: Prioritizes collaboration, inclusivity, and teammate support

Benefits

• Fully Remote Team - Our remote-first culture allows us to hire the best people, regardless of location.
• OneTeam Culture - We foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued.
• Generous Resources - We want to ensure you are set up to do your best work.
• Premium Healthcare - We offer comprehensive healthcare plans for you and your family, which employees are eligible for on their first day.
• Flexible PTO and Parental Leave - We offer a generous PTO and encourage employees to take time off to recharge.