Loan Processor - Remote

Overview

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

In Short

• Join the Mortgage Operations team at Upstart.
• Help build out the mortgage team starting with a HELOC product.
• Manage workflows and tasks for loan applications.
• Deliver outstanding customer experience during the verification process.
• Identify areas for process improvements.
• Support both pre- and post-origination efforts.
• Work in a hybrid position with in-office requirements.
• Standard working hours are 9 AM to 5:30 PM EST.
• One Saturday shift per month required.
• Competitive compensation and benefits offered.

Requirements

• 1+ years of experience in loan processing or loan officer roles.
• Experience handling complex customer communications.
• Strong understanding of mortgage products and loan processes.
• High School Diploma or GED required.
• Familiarity with Fraud and BSA/AML practices preferred.
• Ability to think critically and propose solutions.
• Experience with loan origination systems like Vesta or Encompass.
• Strong organizational and time management skills.
• Passion for delivering a great customer experience.
• Attention to detail is crucial.

Benefits

• Competitive Compensation (base + bonus & equity).
• Comprehensive medical, dental, and vision coverage.
• 401(k) with 100% company match up to $4,500.
• Employee Stock Purchase Plan (ESPP).
• Life and disability insurance.
• Generous holiday, vacation, and sick leave.
• Supportive parental and family care leave programs.
• Annual wellness and technology reimbursement programs.
• Social activities and team events.
• Catered lunches and snacks in offices.