Sr. Manager, Client Success - Remote

Overview

As the Sr. Manager of Client Success at Spiceworks Ziff Davis, you will oversee a team of CSMs responsible for building and maintaining relationships with business-to-business (B2B) clients, ensuring they achieve maximum value from the company's products, and ultimately driving customer retention and expansion within the organization by proactively addressing their needs and fostering long-term loyalty.

In Short

• Lead and manage a team of CSMs.
• Build and maintain strong client relationships.
• Develop customer success strategies aligned with company goals.
• Set performance expectations and monitor progress.
• Champion the voice of the customer within the organization.
• Collaborate with sales, marketing, and product teams.
• Handle and escalate customer issues effectively.
• Monitor and analyze customer success metrics.
• Identify opportunities for upselling and cross-selling.
• Stay updated on industry trends and best practices.

Requirements

• Bachelor's degree in Business, Management, or related field (Master's preferred).
• 5+ years of experience in customer success or account management.
• 2+ years in a leadership or managerial role.
• Strong leadership skills and ability to motivate a team.
• Excellent communication and interpersonal skills.
• Analytical mindset with data interpretation skills.
• Proficiency in customer success software and CRM platforms.
• Ability to work collaboratively in a dynamic environment.
• Customer-centric mindset with a passion for client experiences.

Benefits

• Flexible time off policy.
• 401K with company match.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• Incentive compensation for eligible roles.