Senior Customer Service Representative - Remote

Overview

The Senior Customer Service Representative is the primary point of contact for an assigned group of customer accounts, providing value-added services that grow the business.

In Short

• Serve as the face to the customer for assigned accounts.
• Respond to and manage customer requests, orders, and complaints.
• Coordinate activities with sales staff, logistics, and external vendors.
• Handle multiple product lines and manufacturing facilities.
• Demonstrate Spartech's Code of Conduct and ethics.
• Maintain confidentiality of Spartech and customer information.
• Work independently in a fast-paced environment.
• Possess ten years of experience in Customer Service.
• Utilize sound judgment in decision making.
• Engage in problem-solving activities.

Requirements

• Ten years of experience in Customer Service.
• Strong communication skills.
• Ability to handle multiple tasks effectively.
• Proficiency in decision making and problem-solving.
• Ability to maintain confidentiality.

Benefits

• Competitive salary and incentives.
• Comprehensive benefits programs.
• Opportunities for growth within the company.
• Engaging work environment.
• Contribute to meaningful products and applications.