Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at Sourcegraph, you will manage relationships with approximately 15 Enterprise customers, ensuring they derive maximum value from our product while driving key metrics like adoption and renewal rates.

In Short

• Manage relationships with Enterprise customers.
• Ensure customer satisfaction and product adoption.
• Drive key metrics like NPS and renewal rates.
• Collaborate with cross-functional teams.
• Provide technical solutions to customer challenges.
• Develop account success plans.
• Engage customers in product betas and webinars.
• Identify opportunities for expansion and upselling.
• Be the voice of the customer within the company.
• Work in a fully remote environment.

Requirements

• Experience in customer success or account management.
• Strong technical skills and understanding of software development.
• Excellent communication and presentation skills.
• Ability to work collaboratively with multiple stakeholders.
• Proven project management skills.
• Curiosity about technical topics related to software development.
• Results-oriented and self-driven.
• Experience with AI-driven solutions is a plus.
• Ability to synthesize information and report on KPIs.
• Team player with a positive attitude.

Benefits

• Competitive salary and commission structure.
• Equity options.
• Generous perks and benefits.
• Work in a fully remote environment.
• Opportunity for professional growth and development.
• Collaborative and inclusive company culture.
• Access to cutting-edge technology and tools.
• Supportive team environment.
• Flexible work hours.
• Focus on work-life balance.