Customer Success Manager - Remote

Overview

SoSafe has the ambition to become the leading cybersecurity provider in Europe. Our award-winning awareness platform triggers behavioral change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by 2025—we invite you to be part of the solution!

In Short

• We are looking for a Customer Success Manager to help achieve measurable results.
• You will own a book of business within SoSafe’s customer base.
• Accountable for building relationships and delivering customer value.
• Advising customers on cybersecurity awareness measures.
• Handling security awareness campaigns and highlighting ROI.
• Conceiving and completing business reviews.
• Handling commercial negotiations including renewals and upsells.
• Proactively assisting customers in achieving their goals.
• Contributing feedback to product development as the voice of the customer.
• Leveraging relationships to identify key reference and case study candidates.

Requirements

• Customer-centric mindset.
• 2+ years of experience as a Customer Success Manager or in a customer-facing role.
• Excellent written and verbal communication in Dutch and English.
• Confident discussing commercial details with customers.
• Ability to oversee multiple stakeholders across various customers and projects.
• Experience in a SaaS environment.
• Team player who wants to learn from others.

Benefits

• 33 vacation days.
• WeWork Access.
• State-of-the-art tech.
• Annual company off-site.
• Networking events.
• Health insurance.
• Pension scheme.
• Referral bonus.
• Learning & Development allowance.
• Swapfiets.