IT Helpdesk Specialist for Construction Software - Remote

Overview

Do you feel at home in customer service? 📞 Do you enjoy supporting customers with their concerns and explaining technical topics simply and understandably? Then you belong to our team!

At SORBA EDV AG – one of the leading providers of industry-specific ERP software solutions – we are committed to driving the digitalization of the construction industry. 💡 Together, we develop, install, and support solutions that help our customers, mainly small and medium-sized enterprises (SMEs), work more efficiently and successfully.

Become part of a dynamic team that works daily with the latest technology and a clear goal: to lead the construction industry into the digital future. Let’s reshape the industry together! 🏗💻

As a First Level Application Supporter, you are the first point of contact for our customers and play a central role in the company. You solve technical questions, clarify challenges, and ensure that our customers receive the best possible support in the mySORBA software – by phone, in writing, and via TeamViewer. In doing so, you will learn our innovative ERP solutions from the ground up.

In Short

• Support external customers with our ERP application in the technical area (order processing, performance recording, and resource management, etc.)
• Receive support requests and prioritize accordingly
• Independently clarify the problem with the customer
• Gather necessary information for problem analysis
• Solve problems via phone and remote access at the end customer
• Ongoing information exchange between customers and internal departments

Requirements

• Completed commercial or technical training
• Strong service and customer orientation (1st and 2nd Level Support)
• Customer focus, resilience, and professional appearance
• German at native speaker level, French/Italian advantageous
• First experience in IT support or helpdesk advantageous

Benefits

• Future-oriented workplace: Work with the latest technology and shape the future with us.
• Long-term employment: We offer a stable career perspective in a growing industry.
• Dynamic and motivated team: Work in an open environment where teamwork and innovation are highly valued.
• Flexible working: Home office is possible up to 3 days a week – more flexibility for your everyday life.
• Further education: Benefit from internal training and workshops; we also participate in external training.
• Appreciation: Bonuses for successful employee referrals and regular anniversary bonuses.
• Fair overtime regulations: Monthly payout or 1:1 compensation as free time – you build a flexible time account.

Are you ready to advance the digitalization of the construction industry with us? Have we piqued your interest? Then send us your complete application documents in digital form using the online form.

Translated from German