IT Change & Adoption Engineer - Remote

Overview

The IT Change & Adoption Engineer will be responsible for driving experience improvements across the Sophos business, focusing on employee communications and the adoption of processes, tools, and services.

In Short

• Drive experience improvements across the business.
• Input and drive employee communications.
• Champion best practices and adoption of processes.
• Host virtual and onsite sessions with end users.
• Enhance self-service enablement.
• Improve consumption of key services including Zoom and Teams.
• Assess the impact of change.
• Support continual transformation of services.
• Influence IT products and offerings.

Requirements

• Experience in employee communications.
• Knowledge of process improvement methodologies.
• Familiarity with self-service enablement tools.
• Proficiency in Zoom and Teams.
• Experience with Atlassian products.
• Understanding of ITSM tooling.
• Strong change management skills.
• Ability to host engaging sessions.
• Excellent communication skills.

Benefits

• Opportunity to work in a leading cybersecurity company.
• Engage in continual transformation of services.
• Collaborate with a global team.
• Access to advanced security solutions.
• Professional development opportunities.