Field Service Engineer - Remote

Overview

Sony Biotechnology Inc. is seeking a Field Service Engineer to perform installations, preventive maintenance, and repair services for flow cytometry equipment within the assigned service territory.

In Short

• Part-time fixed-term role for approximately 6 months.
• Responsible for service work including installation and maintenance.
• Travel within New England and potentially Eastern Canada.
• Requires up to 75% overnight travel.
• Must have a valid driver's license and US passport.
• Work from home when not traveling.
• Strong customer focus and communication skills required.
• Basic understanding of flow cytometry is desired.
• Flexible schedule with the ability to handle last-minute changes.
• Benefits include medical, dental, and vision coverage.

Requirements

• Associate or Bachelor’s degree in a technical discipline.
• Minimum of 2 years’ experience in field service on medical diagnostic products.
• Computer skills including typing, emailing, and Salesforce preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Highly organized with excellent follow-up skills.
• Self-motivated team player.
• Authorized to work in the USA.

Benefits

• Medical, dental, and vision coverage.
• Long-term care benefits available.
• Mental health and emotional well-being benefits.
• Flexible work arrangements including remote options.
• Paid time off including vacation and sick leave.
• Summer Fridays early release and winter break.
• Access to employee business resource groups.