Senior Product Support Representative - Remote

Overview

Sony Electronics Inc. is looking for an Expert Product Representative to join the Sony Pro Support Team, dedicated to creating a 'Best in Class Customer Experience' for Imaging Professionals using our Sony Alpha Cameras and Lenses.

In Short

• Support technical training and education for professional customers.
• Consult and assist internal sales teams.
• Provide event support for key sporting events and trade shows.
• Grow Sony market share in the professional market.
• Schedule evaluation loans and provide support during evaluation periods.
• Conduct virtual and in-person training sessions.
• Gather and analyze customer feedback for market insights.
• Maintain a customer database and follow up on communications.
• Handle logistics for events, including setup and teardown.
• Deliver presentations and product demonstrations.

Requirements

• Bachelor’s Degree.
• 7+ years of experience in the camera industry.
• Strong analytical and product knowledge.
• Proficiency in PowerPoint and video editing.
• Ability to work in a fast-paced environment.
• Excellent communication and presentation skills.
• Willingness to travel up to 60% of the time.
• Must be able to lift parcels of 50lbs.
• Experience with competitive products is a plus.
• Experience using Salesforce is preferred.

Benefits

• Competitive base salary.
• Annual corporate bonus plan.
• Comprehensive healthcare benefits.
• 401k plan with matching contributions.
• Paid medical leave.
• Vacation time and paid sick leave.
• Education assistance and student loan assistance program.
• Paid parental leave.
• Work-life balance opportunities.
• Diversity, Equity, and Inclusion initiatives.