Product Support Representative - Remote

Overview

The Product Support Representative will engage with customers through live chat, phone, and email to assist them in mastering our technology, diagnosing issues, and promoting product adoption.

In Short

• Assist customers via live chat, phone, and email.
• Help customers expand product knowledge and diagnose issues.
• Promote product adoption and usage with leads and existing customers.
• Onboard new clients efficiently with the success team.
• Maintain internal knowledge bases for education.
• Collaborate with technical support teams.
• Strong communication and problem-solving skills required.
• Flexibility and adaptability in a fast-paced environment.
• Prior legal experience is a plus, or a willingness to learn.
• Work-life balance and career development opportunities provided.

Requirements

• Strong communication skills.
• Personable and approachable demeanor.
• Ability to explain complex issues clearly.
• Calm under pressure and a team player.
• Tech-savvy and quick learner.
• Punctual and respectful of deadlines.
• Experience in customer relationship building.
• Curiosity and self-motivation for learning.
• Prior legal knowledge is beneficial.
• Collaborative mindset and problem-solving ability.

Benefits

• Flexible work arrangements and work-life balance.
• Career development programs and continuous learning.
• Comprehensive benefits including flexible vacation.
• Access to mental health resources and wellness programs.
• Two paid volunteer days annually.
• Award-winning culture focused on inclusion and belonging.
• Opportunities for social impact and pro-bono work.
• Support for mental, physical, and financial wellbeing.
• Recognition for contributions to justice and transparency.
• Global company with diverse backgrounds and perspectives.