Product Support Representative - Remote

Overview

The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction.

In Short

• Provide frontline support for incoming calls, emails, and error reports.
• Resolve software issues and questions with known solutions.
• Escalate advanced issues through appropriate channels.
• Ensure compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.
• Maintain customer satisfaction through timely responses.
• Work in accordance with appropriate conduct and behavioral standards.
• Collaborate with team members to improve support processes.
• Participate in training and development opportunities.
• Contribute to a positive team environment.
• Support the company's commitment to diversity and inclusion.

Requirements

• Experience in customer support or a related field.
• Strong communication skills, both verbal and written.
• Ability to troubleshoot software issues effectively.
• Familiarity with healthcare technology is a plus.
• Ability to work in a fast-paced environment.
• Commitment to maintaining customer satisfaction.
• Understanding of compliance regulations.
• Team player with a collaborative mindset.
• Willingness to learn and adapt to new technologies.
• Strong problem-solving skills.

Benefits

• Competitive pay and generous bonus structure.
• Great healthcare benefits.
• Comprehensive wellness program.
• Opportunities for professional development.
• Supportive and inclusive work environment.
• Commitment to employee retention and growth.
• Equal opportunity employer.
• Diversity and inclusion initiatives.
• Flexible work arrangements.
• Employee assistance programs.