Product Support Representative - Remote

Overview

Ylopo is looking for a Product Support Representative to join our Manila team to provide technical assistance and ensure customer satisfaction.

In Short

• Provide client support and troubleshooting help.
• Communicate with clients via phone, email, and chat.
• Identify and resolve client problems.
• Maintain client confidentiality.
• Collaborate with other teams to resolve issues.
• Develop great client relationships.
• Provide timely responses to client inquiries.
• Master Ylopo products and services.
• Work US hours.
• Perform other related duties as assigned.

Requirements

• Excellent English verbal and written communication skills.
• Keen attention to detail.
• Strong analytical and problem-solving skills.
• Ability to handle multiple inquiries.
• Noise-free working environment.
• Understanding of the real estate industry is a plus.

Benefits

• Commitment to personal development.
• Guidance and support from the Executive Team.
• Excellent leadership and mentoring.
• Team building events and company-wide activities.
• A supportive environment dedicated to continuous learning.