Application Analyst - Remote

Overview

As an Application Analyst, you will provide second-level support to customers using Thomson Reuters GTM products, resolving complex technical issues and ensuring customer satisfaction.

In Short

• Provide advanced technical support to customers.
• Analyze and troubleshoot application issues.
• Collaborate with cross-functional teams for timely resolutions.
• Maintain detailed documentation of customer interactions.
• Guide customers on best practices for GTM suite use.
• Participate in continuous learning and development.
• Strong analytical skills required.
• Excellent verbal and written communication skills.
• Proficiency in SQL is necessary.
• 1+ years of experience in customer-facing roles.

Requirements

• Strong analytical skills with the ability to diagnose issues.
• Excellent verbal and written communication skills.
• Proficiency in SQL.
• Experience in customer-facing roles for at least 1 year.
• Customer-focused mindset.
• Ability to work independently and collaboratively.
• Adaptability in a fast-paced environment.

Benefits

• Hybrid work model with flexible arrangements.
• Supportive workplace policies for work-life balance.
• Career development and growth opportunities.
• Comprehensive benefits including flexible vacation and wellness resources.
• Recognition for inclusion and belonging.
• Opportunities for community impact through volunteer days.
• Global company with a commitment to justice and transparency.