Application Analyst - Remote

Overview

The Application Analyst is responsible for KLDiscovery’s BMC Remedy Atrium Core, CMDB and CMDB Process. Using the Configuration Management Console and BMC Atrium Integrator Spoon, the Application Analyst will monitor the infrastructure to ensure all components are available for inclusion within the ITSM processes, established within the KLDiscovery organization. This requires actively participating in the health and remediation of the CI Database, by investigating and resolving technical issues, collaborating with other support groups on best practices for maintaining accuracy, following implementation of new environments, and keeping up to date on 3rd party platform connections to ensure business success and continuity.

In Short

• Daily support the CMDB import, normalization and reconciliation of Configuration Items.
• Work on ad-hoc projects and provide timely updates to existing projects.
• Collaborate with Asset Management for validation/audit of Gold Record.
• Coordinate with Remedy Development team for configuration management improvements.
• Assist in ensuring appropriate CI availability for requests and changes.
• Participate in 24x7 on-call rota.
• Respond to unforeseen situations outside of normal business hours.
• Provide support via telephone and electronic communication applications.
• Work independently as well as part of a team.
• Strive to improve service levels for internal clients.

Requirements

• Bachelor’s degree in technology-related field preferred or equivalent experience.
• 5 years minimum experience supporting ITSM Tools, preferably BMC Remedy.
• Excellent understanding of asset management and configuration management.
• Good knowledge of SQL troubleshooting and support.
• Experience in ITIL best practice environment.
• Effective problem-solving and communication skills.
• Good documentation skills.
• Quick learning and organizational skills.
• Results-oriented and proactive.
• Ability to engage in discussions and provide mentorship.

Benefits

• Remote work from home opportunity.
• Participation in a collaborative team environment.
• Opportunity to work on diverse projects.
• Potential for professional growth and development.
• Work with a leading global technology services company.