Field Service Engineer - Remote

Overview

The Field Service Engineer (FSE) at Cepheid plays a crucial role in providing onsite support for diagnostic equipment, ensuring customer satisfaction and operational efficiency.

In Short

• Conduct onsite field visits for installation, repair, and maintenance of diagnostic equipment.
• Provide frontline support to resolve customer issues quickly.
• Travel throughout a designated service region, potentially up to 75% of the time.
• Work independently while fostering a team-based environment.
• Possess strong analytical and communication skills.
• Must be able to lift 50 lbs to a height of at least 5 feet.
• Eligible for remote work arrangements.
• Competitive salary and benefits package.
• Opportunity for career growth within a global organization.
• Contribute to improving healthcare through diagnostic solutions.

Requirements

• 2+ years of experience as a Medical Laboratory Technician or strong mechanical skills.
• Ability to pass vendor credentialing requirements.
• BA, AA, or Technical Trade Degree in Electronics or Engineering is preferred.
• Experience in a fast-paced environment.
• Strong interpersonal and training capabilities.
• Ability to manage time effectively and document activities.
• Willingness to travel on short notice.
• Potential for on-call and weekend shifts.
• Experience in generating leads is a plus.
• Military experience may be considered equivalent.

Benefits

• Comprehensive benefits including medical, dental, and vision insurance.
• 401(k) plan for eligible employees.
• Paid time off and flexible working arrangements.
• Bonus/incentive pay eligibility.
• Support for career development and growth.
• A diverse and inclusive workplace.
• Commitment to equal opportunity employment.
• Access to a community of support and resources.
• Engagement in meaningful work that impacts health care.
• Opportunities for mentoring and technical support.