Technical Support Senior Engineer - French Speaker - Remote

Overview

The Technical Support Senior Engineer will provide technical support across SonicWall product lines to assist customers with deployment and troubleshooting of network security products.

In Short

• Provide technical support via Phone, Web, and Email.
• Assist with deployment of SonicWall products like Firewall/IPS and VPN solutions.
• Diagnose and resolve customer issues effectively.
• Own customer issues from beginning to resolution.
• Use troubleshooting techniques to identify defective products.
• Educate customers within procedural guidelines.
• Monitor and track issues for accurate resolution.
• Collaborate with Engineering and cross-functional teams.
• Provide consistent feedback on supported products.
• Stay knowledgeable about SonicWall products and industry technologies.

Requirements

• Good understanding of Security, LAN/WAN topologies and technologies.
• In-depth knowledge of the OSI Model, TCP/IP, and Network Security basics.
• Able to work in a high-stress environment.
• Knowledge of L2-L7 networking protocols and major Operating Systems.
• Demonstrated troubleshooting ability using tools like Wire Shark.
• Routing and Switching knowledge is an advantage.

Benefits

• Equal opportunity employer.
• Diverse work environment.
• Active security solutions in over 100 countries.