Customer Success Advocate - Remote

Overview

Sonatype is the software supply chain security company, providing the world’s best end-to-end software supply chain security solution. We empower enterprises to create and maintain secure, quality, and innovative software at scale.

In Short

• Join Sonatype as a Customer Success Advocate (CSA) to support our customers.
• Educate customers on best practices for the Sonatype Nexus Platform.
• Analyze customer experiences and identify areas for improvement.
• Act as the voice of the customer to influence product development.
• Ensure customer success and satisfaction with our products.
• Work with a diverse team to enhance customer engagement.
• Remote position with occasional travel (10%).
• Opportunities for growth in a dynamic field.
• Join a company recognized for its workplace culture and innovation.
• Be part of a team committed to diversity and inclusion.

Requirements

• Knowledge of software development life cycle (SDLC).
• Desire to learn modern DevOps tooling.
• Strong organizational and interpersonal skills.
• Ability to build long-term customer relationships.
• Willingness to travel as needed.
• Background in software engineering, customer support, or project management.
• Recent graduates from software academies or Bootcamp programs are welcome.

Benefits

• Parental leave and flexible working practices.
• Diversity and inclusion working groups.
• Paid Volunteer Time Off (VTO).
• Company Wellness Week for personal growth and rest.
• Recognition in various industry awards and rankings.