Customer Success Advocate - DevOps - Remote

Overview

Sonatype is the software supply chain security company, providing the world’s best end-to-end software supply chain security solution. We empower enterprises to create and maintain secure, quality, and innovative software at scale.

In Short

• Join Sonatype as a Customer Success Advocate focused on DevOps.
• Support customers in optimizing their use of the Sonatype Nexus Platform.
• Ensure customers see value in their subscriptions and renewals.
• Analyze customer experience gaps and collaborate with teams for improvements.
• Act as the voice of the customer to influence product development.
• Help customers achieve success and satisfaction with our products.
• Work remotely with occasional travel to customer locations.
• Bring a background in software engineering, customer support, or project management.
• Desire to learn modern DevOps tooling and build long-term customer relationships.
• Enjoy a supportive company culture with various awards and recognition.

Requirements

• Knowledge of current SDLC and development tooling.
• Strong organizational and interpersonal skills.
• Able to travel occasionally (10% of the time).
• Desire to help customers succeed and build relationships.
• Background in software engineering, customer support, or project management.

Benefits

• Recognized as one of BuiltIn's Best Places to Work in 2024.
• Awarded for excellence in Enterprise SaaS.
• Company Wellness Week for personal growth and rest.
• Diversity & Inclusion initiatives.
• Parental Leave and Paid Volunteer Time Off (VTO).