Business Account Manager - Remote

Overview

SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values

In Short

• Manage a portfolio of B2B sportsbook operators, ensuring smooth operations and long-term growth
• Build strong client relationships, understanding their needs and challenges
• Serve as the primary contact, facilitating effective communication and contract renewals
• Work with Technical Account Managers (TAMs) to resolve technical issues and improve the operator experience
• Ensure operators are updated on new features and best practices
• Conduct platform audits, identifying and escalating issues
• Analyze operator performance and provide data-driven recommendations
• Suggest strategic betting events and optimize sportsbook offerings
• Drive revenue growth through upselling and ensure timely invoicing
• Prepare weekly reports on key KPIs, challenges, and opportunities
• Ensure compliance with industry regulations and improve internal processes

Requirements

• Knowledge of English at least B2
• Knowledge of Russian at least B2
• 2+ years in account management, customer success, or business development
• Experience with B2B clients/operators is a strong advantage
• Strong client management, negotiation, and communication skills
• Data-driven mindset; experience with CRM and analytics tools
• Problem-solving, multitasking, and ability to work under pressure
• Upselling and revenue growth experience is a plus
• Proactive, detail-oriented, and team player

Benefits

• Full-time work opportunities and flexible working hours
• An opportunity to work within a dynamic and creative team
• Involvement in exciting projects in a rapidly growing company
• Professional growth and development opportunities
• A collaborative environment where your input makes a difference
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events