Engagement Manager, Data-as-a-Service (DaaS) - Remote

Overview

As an Engagement Manager at Snorkel, you will be the primary point of contact for enterprise accounts, ensuring successful delivery of complex datasets and building trusted partnerships.

In Short

• Serve as the primary partner for assigned DaaS customers.
• Manage delivery of complex datasets to meet quality and SLA expectations.
• Build trust with senior technical stakeholders.
• Communicate project progress and risks effectively.
• Collaborate with Sales to identify upsell opportunities.
• Resolve issues and improve processes cross-functionally.
• 5+ years in customer success or account management.
• Exceptional communication and interpersonal skills required.
• Technical aptitude with data pipelines and AI/ML workflows.
• Willingness to travel up to 20% based on customer needs.

Requirements

• 5+ years in customer success, account management, or consulting in a technical services/AI/data context.
• Proven success managing enterprise accounts and complex delivery programs.
• Exceptional communication skills for diverse stakeholders.
• Technical aptitude with data pipelines, AI/ML workflows, or data annotation.
• Ability to navigate ambiguity and solve problems proactively.
• Thrives in a fast-paced, high-growth environment.
• Bachelor's degree in Computer Science, Information Technology, or related field.

Benefits

• Equity compensation in the form of employee stock options.
• Opportunities for career growth and learning.
• Supportive environment for building technical expertise.
• Engagement with a diverse team.
• Commitment to equal employment opportunities.