Senior Customer Support/Sales Specialist - Remote

Overview

We are seeking dedicated Customer Support & Sales Specialists to join our client’s growing team in the environmental restoration and pest control industry.

In Short

• Serve as the first point of contact for clients seeking restoration or pest control services.
• Build strong rapport with clients through warm and empathetic communication.
• Understand customer needs and recommend appropriate services.
• Provide exceptional customer support throughout the inquiry and sales process.
• Assist clients with scheduling and follow-up communication.
• Help drive sales by presenting service options and highlighting value.
• Update customer information in the CRM system.
• Collaborate with internal teams for seamless service delivery.
• Share insights to improve customer experience strategies.

Requirements

• Minimum 3–5 years of experience in customer support or sales.
• Outstanding communication skills with a warm, professional tone.
• Strong ability to build trust with diverse clients.
• Patient and compassionate, able to support clients in stressful situations.
• Detail-oriented, organized, and proactive.
• Tech-savvy, comfortable using CRM and digital tools.
• Reliable and self-motivated, able to work independently.
• Spanish fluency is a plus.
• Experience mentoring junior team members is a bonus.

Benefits

• Competitive hourly rate starting at $6/hour.
• Performance-based bonuses for higher earnings.
• Opportunities for career growth into supervisory roles.
• Ongoing training in customer communication and sales strategies.