Implementation Manager - Remote

Overview

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

In Short

• Lead the implementation of the core Snapdocs product with newly sold lender and scheduling customers.
• Serve as trusted advisor for implementation, partnering and consulting with external and internal teams to lead requirement workshops and resolve process and technical challenges for customers that lead to product adoption.
• Create and execute a project plan that maps to mutually beneficial goals and manage both internal and external resources to plan.
• Successfully roll Snapdocs out across the entire customer organization with a focus on process and change management.
• Create strong relationships with leaders across a variety of departments at customer organizations.
• Provide front-line issue escalation and resolution during implementation.
• Provide customer feedback to the product team to ensure that our roadmap is aligned with customer expectations.
• Lead the implementation of new features and products and partner closely with customers to drive strong outcomes.

Requirements

• 6+ years in customer-facing roles, with a steady progression toward owning the relationship across a variety of departments within accounts.
• Prior software implementation and/or service delivery experience in a SAAS environment.
• Project management - Must excel at managing multiple projects and resources at once, communicating status, and executing deliverables on time.
• Experience creating high quality documentation and deliverables.
• Prior experience with digital closings workflow is a plus.

Benefits

• Excellent health, dental, and vision benefits.
• 401(k) with up to 4% company match.
• 16 weeks paid parental leave (regardless of gender).
• Flexible time off policy.
• Flexible spending account for healthcare and dependent care.
• Life and disability insurance.