Customer Service Representative - Remote

Overview

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…

In Short

• Performs tasks required to schedule notaries for in-person mobile notary signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolves common issues that occur during the duration of a transaction and escalates when necessary
• Uses independent thinking skills while reviewing orders to help prevent work-stopping problems
• Provides white-glove customer service to our customers using our order management dashboard
• Makes outbound phone calls when time sensitive situations arise
• Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
• Reviews document scans to ensure all necessary signatures, initials, dates, etc are present and accurate
• Reports any discrepancies or errors found in documents and coordinates with the appropriate team members to rectify them
• Provides helpful feedback regarding our product and processes
• Completes special projects as requested by their supervisor

Requirements

• High school diploma required
• A minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications

Benefits

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance