Field Service Engineer - Remote

Overview

We are looking for a Field Service Engineer to be based from our Horsham depot, this role will be covering London and Greater London area. The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative’s and your Line Manager.

In Short

• Service and repair Volvo construction equipment or miscellaneous equipment.
• Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
• Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
• Work in line with quotations and time guides, highlighting to management where additional work may be required.
• Ensure software updates are installed as new versions are released.
• Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
• Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
• Able to work overtime as and when required and to honour reasonable call out requests.
• Attend any relevant product or systems training courses

Requirements

• Technical knowledge in mechanical engineering.
• Experience with Volvo construction equipment is preferred.
• Strong customer service skills.
• Ability to work independently and manage time effectively.
• Willingness to attend training courses.

Benefits

• Competitive salary.
• Opportunities for overtime.
• Training and development opportunities.
• Supportive work environment.