Field Service Technician II - ONT - Remote

Overview

This position requires daily travel to locations in and around the Ontario and Burbank CA area, including the airport. The Field Service Technician II is responsible for troubleshooting, servicing, installing, and repairing security screening technology at customer sites.

In Short

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Foster positive customer relations through effective communication.
• Installs, repairs, and maintains equipment in the field.
• Responds to emergency and non-scheduled service calls.
• Completes scheduled maintenance and documents all work.
• Maintains an accurate inventory of parts and tools.
• Participates in service sales opportunities.
• Maintains technical knowledge on Trace and X-Ray technologies.
• Ensures compliance with health, safety, and environmental policies.
• May supervise others on a project basis.

Requirements

• Associate’s Degree or related trade certification.
• Minimum of 5 years experience in troubleshooting and field repair.
• Excellent communication and customer service skills.
• Ability to travel at short notice.
• Must be able to lift/carry 80 lbs.
• Must have full body mobility.
• Computer literacy in MS Office Suite.
• Must pass a federal background investigation.
• Self-motivated and reliable.
• Ability to work safely in varied environments.

Benefits

• Excellent training and career growth opportunities.
• Inclusive work environment with strong leadership.
• Flexible benefits to suit lifestyle needs.
• Competitive salary and benefits package.
• Opportunities to work on state-of-the-art solutions.