Associate Account Manager - Remote

Overview

SmithRx is a rapidly growing, venture-backed Health-Tech company focused on disrupting the Pharmacy Benefit Management sector through innovative technology and customer service.

In Short

• Responsible for an assigned book of business as an Associate Account Manager.
• Manage client relationships and ensure customer satisfaction.
• Conduct reporting and data analysis based on client needs.
• Work collaboratively with internal teams to resolve client escalations.
• Develop and maintain customer success plans.
• Identify risks to customer satisfaction and develop mitigation plans.
• Requires 1-3 years of account management experience in healthcare benefits.
• Strong communication and conflict resolution skills required.
• Ability to work independently and as part of a team.
• Flexible and disciplined work ethic.

Requirements

• 1-3 years of direct account management experience.
• Knowledge of commercial health insurance or pharmacy benefits preferred.
• Strong customer experience focus.
• Excellent communication skills.
• Ability to work under pressure.
• Self-driven and results-oriented.
• Bachelor’s degree or equivalent experience required.

Benefits

• Competitive wellness benefits including medical, dental, and vision insurance.
• Flexible Spending Benefits.
• 401(k) Retirement Savings Program.
• Discretionary Paid Time Off.
• 12 Paid Holidays.
• Professional development opportunities.
• Employee Assistance Program.
• Well-stocked kitchen in office locations.