Account Specialist - Remote

Overview

The Account Specialist at SmithRx is responsible for ensuring the post-sale success and satisfaction of customers in the Pharmacy Benefit Management sector, leveraging strong industry knowledge and collaboration with internal teams.

In Short

• Support assigned Account Managers and key clients.
• Work directly with clients on outstanding issues.
• Compile and present client information during meetings.
• Complete reporting and data requirements.
• Troubleshoot escalated items related to accounts.
• Conduct data audits and support ad-hoc projects.
• Collaborate with internal teams for issue resolution.
• Creatively find solutions to client needs.

Requirements

• 2-3 years in operational or customer service/support roles in PBM or healthcare.
• Strong Microsoft Office skills, especially in Excel.
• Ability to manage multiple tasks and priorities.
• Effective communication of complex data.
• Strong attention to detail.
• Self-starter and motivated individual.
• Positive growth mindset.
• Ability to work with cross-functional teams.
• Experience with ambiguous instructions.
• Prior experience with executive-level interactions.

Benefits

• Competitive wellness benefits including medical, dental, and vision insurance.
• Flexible Spending Benefits.
• 401(k) Retirement Savings Program.
• Short-term and long-term disability.
• Discretionary Paid Time Off.
• 12 Paid Holidays.
• Wellness Benefits.
• Commuter Benefits.
• Paid Parental Leave.
• Employee Assistance Program (EAP).
• Professional development and training opportunities.