Account Specialist - Remote

Overview

This position is posted by Jobgether on behalf of Williamson-Dickie Europe, a VF Company. We are currently looking for an Account Specialist in Wisconsin (USA).

This role plays a vital part in supporting sales teams by managing account order processing and delivering excellent customer service throughout the order lifecycle. The Account Specialist collaborates closely with sales representatives, customers, distribution centers, and internal departments to ensure orders are accurately entered, priced, processed, and shipped on time. This position offers a dynamic balance of teamwork and independent work within a fast-paced environment, ensuring customer satisfaction and operational efficiency. The role is fully remote, ideally based in Wisconsin, providing flexibility while maintaining strong communication and coordination.

In Short

• Manage assigned orderbook by accurately entering, revising, and releasing customer orders.
• Deliver exceptional customer service by offering product information and assisting with order selection.
• Proactively address inquiries, requests, and complex issues from customers and sales representatives.
• Investigate product and service issues and communicate resolutions promptly.
• Review and process return authorizations and credit requests.
• Handle inbound customer calls professionally.

Requirements

• Strong communication skills.
• Ability to work both independently and as part of a team.
• Experience in customer service or sales support.
• Problem-solving skills.
• Attention to detail.

Benefits

• Fully remote work environment.
• Flexible working hours.
• Opportunity to work in a fast-paced and dynamic team.