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Elite 360 Client Experience Specialist - Remote

Posted 2 weeks ago
Customer Service
Full Time
PA, USA
80000USD/year

Overview

The Elite 360 Client Experience Specialist will work with digital marketing clients to help them achieve real results, focusing on building strong connections and managing client accounts effectively.

In Short

  • Join the fastest-growing digital marketing and coaching business for attorneys.
  • Manage an assigned portfolio of client accounts.
  • Oversee client services to ensure performance and timely delivery.
  • Collaborate with clients to make strategic decisions.
  • Work with internal teams to address clients' needs.
  • Identify and propose solutions for service gaps.
  • Coordinate monthly reporting calls with clients.
  • Communicate effectively with clients about work and results.
  • Enjoy unlimited vacation and a supportive work environment.
  • Receive a competitive salary and benefits package.

Requirements

  • Strong interpersonal and communication skills.
  • Experience in digital marketing or client management.
  • Ability to strategize and pivot based on client needs.
  • Detail-oriented with a focus on results.
  • Proficient in managing multiple accounts.
  • Willingness to push back on client requests when necessary.
  • Strong organizational skills.
  • Ability to work both independently and as part of a team.
  • Familiarity with reporting and analytics.
  • Desire for continuous learning and improvement.

Benefits

  • 75% coverage of medical, dental, and vision insurance.
  • Unlimited vacation time.
  • Education budget for courses and events.
  • Fun company activities and retreats.
  • 401(k) with a 3% match.
  • Flexible work-from-home options.
  • Supportive and dynamic work culture.
  • Opportunities for career growth.
  • Engaging team environment.
  • Access to resources for professional development.
SMB Team logo

SMB Team

SMB Team is a rapidly-growing digital marketing and coaching business specializing in services for attorneys across the United States. With a remarkable track record of 300% year-over-year growth over the past four years, SMB Team has established itself as a leading brand in the legal industry. The company offers a comprehensive suite of marketing services, including PPC, SEO, website design, video production, and social media management, aiming to scale its services to over $15 million in revenue in 2023. Additionally, SMB Team runs a prominent educational brand that hosts webinars and interviews with top thought leaders in the legal field, positioning itself as a key source of education for lawyers. Their coaching program, based in Philadelphia, has quickly become a multi-seven-figure business, recognized for its comprehensive approach to attorney coaching. Committed to equal opportunity, SMB Team fosters an inclusive work environment for all employees.

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