Elite 360 Client Experience Specialist - Remote

Overview

The Elite 360 Client Experience Specialist will work with digital marketing clients to help them achieve real results, focusing on building strong connections and managing client accounts effectively.

In Short

• Join the fastest-growing digital marketing and coaching business for attorneys.
• Manage an assigned portfolio of client accounts.
• Oversee client services to ensure performance and timely delivery.
• Collaborate with clients to make strategic decisions.
• Work with internal teams to address clients' needs.
• Identify and propose solutions for service gaps.
• Coordinate monthly reporting calls with clients.
• Communicate effectively with clients about work and results.
• Enjoy unlimited vacation and a supportive work environment.
• Receive a competitive salary and benefits package.

Requirements

• Strong interpersonal and communication skills.
• Experience in digital marketing or client management.
• Ability to strategize and pivot based on client needs.
• Detail-oriented with a focus on results.
• Proficient in managing multiple accounts.
• Willingness to push back on client requests when necessary.
• Strong organizational skills.
• Ability to work both independently and as part of a team.
• Familiarity with reporting and analytics.
• Desire for continuous learning and improvement.

Benefits

• 75% coverage of medical, dental, and vision insurance.
• Unlimited vacation time.
• Education budget for courses and events.
• Fun company activities and retreats.
• 401(k) with a 3% match.
• Flexible work-from-home options.
• Supportive and dynamic work culture.
• Opportunities for career growth.
• Engaging team environment.
• Access to resources for professional development.