Strategic Account Director - Remote

Overview

The Strategic Accounts Director will manage and grow our largest and most complex global customer relationships, driving strategic value and ensuring executive alignment.

In Short

• Serve as the primary executive contact for a portfolio of large, global strategic accounts.
• Ensure strong customer satisfaction, retention, and growth.
• Act as a strategic advisor to customer leadership.
• Provide proactive recommendations for account success.
• Orchestrate collaboration across internal teams.
• Lead executive-level business reviews and success planning.
• Apply data and analytical skills to monitor account health.
• Represent the customer’s voice internally.
• Drive renewal and expansion strategies.
• Ensure governance and alignment with global stakeholders.

Requirements

• 8+ years of customer success experience in enterprise software or SaaS.
• Proven track record of driving issues to resolution.
• Expert time management and organizational skills.
• Deep data analysis skills.
• Experience with global enterprise customers.
• Strong knowledge of cloud architecture.
• Experience in consulting and implementation of IT systems.
• Project Management experience is highly desirable.
• Knowledge of HR or Talent Acquisition is essential.
• Experience with Applicant tracking systems is an advantage.

Benefits

• Competitive salaries and strong internal mobility.
• Remote-friendly culture.
• Welcoming and respectful work environment.
• Opportunities for meaningful growth.
• Recognition for diversity and company culture.