UAS Technical Support Specialist - Remote

Overview

As a UAS Technical Support Specialist at Skydio, you will be responsible for providing exceptional technical and logistics support to customers in the UAS industry, ensuring they have the best experience with Skydio products.

In Short

• Act as a liaison between Skydio and its customers for technical support.
• Provide on-site and remote troubleshooting for UAS and cloud operations.
• Develop and improve customer support processes.
• Conduct training for customers on UAS maintenance and operation.
• Work closely with product teams to enhance customer experience.
• Travel to various local sites as needed, up to 30% of the time.
• Utilize technical troubleshooting skills for device and network issues.
• Stay updated on industry trends and best practices.
• Support customers in maximizing the value of their UAS fleet.
• Collaborate with internal teams to drive product improvements.

Requirements

• 3+ years of UAS operations and flight experience.
• Experience in technical or customer-facing support roles.
• Strong interpersonal and communication skills.
• Proficiency in troubleshooting and problem-solving.
• Familiarity with Salesforce, Jira, and Netsuite is a plus.
• Knowledge of scripting languages such as Bash, PHP, Python is beneficial.
• Experience with IoT and enterprise applications.
• Ability to manage multiple projects simultaneously.
• Willingness to work flexible hours as needed.
• Hands-on experience with network diagnostic tools.

Benefits

• Competitive salary based on experience.
• Eligibility for benefit plans.
• Access to various incentives and stipends.
• Opportunity for professional growth and development.
• Inclusive company culture that values diversity.