Customer Support Specialist (E-Commerce & Social Media) - Remote

Overview

We’re looking for a customer-focused, empathetic Customer Support Specialist to join Skinnify and help us deliver an outstanding experience at every touchpoint. You’ll be the direct link between our brand and our customers, solving problems, answering questions, and making sure every customer feels understood, supported, and confident in their purchase.

In Short

• Provide friendly, clear, and solution-oriented support via email
• Handle order-related concerns such as shipping delays, returns, exchanges, sizing, and product inquiries
• Investigate cases including missing items, disputes, and defective products
• Communicate professionally and empathetically, even in challenging situations
• Respond to customer messages and comments on Instagram, TikTok, and Facebook
• Identify recurring issues and suggest improvements to processes and FAQs
• Manage multiple support tickets efficiently and ensure timely follow-ups
• Continuously improve response quality based on feedback and training

Requirements

• Experience in e-commerce customer support
• Strong written communication skills
• High emotional intelligence and empathy
• Confidence in managing social media interactions
• Ability to work independently while collaborating with a team
• Strong organizational skills and attention to detail
• Ability to handle multiple conversations
• Deep knowledge of Shopify is a must

Benefits

• Fully remote with flexible hours
• Join a hyper-growth brand with 150,000+ customers
• Your work directly shapes customer experience and brand growth
• Your ideas and improvements matter
• Work with experienced marketers and creatives
• Rated 5/5 on Glassdoor