Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) at Skimmer is responsible for supporting Account Managers with billing customers and enabled prospects, ensuring successful onboarding, training, and launch support for customers adopting Skimmer Billing.

In Short

• Lead onboarding sessions for new customers on Skimmer’s billing platform.
• Conduct training sessions for customers to demonstrate the benefits of Skimmer Billing.
• Assist with the implementation and setup of Skimmer Billing.
• Resolve complex billing issues and act as a liaison between clients and internal teams.
• Support Account Managers in the technical aspects of the sales process.
• Monitor customer adoption and usage of the billing platform.
• Provide insights to improve customer experience and retention rates.
• Work cross-functionally with product and support teams.
• Ensure timely and accurate configuration of billing settings.
• Enjoy a dynamic work environment focused on customer success.

Requirements

• Experience in customer support or account management.
• Strong communication and training skills.
• Technical knowledge of billing systems.
• Ability to resolve complex issues effectively.
• Experience working cross-functionally.
• Strong analytical skills to monitor KPIs.
• Customer-focused mindset.
• Ability to work in a fast-paced environment.
• Proficiency in technical documentation.
• Team player with a positive attitude.

Benefits

• Opportunity to work in a growing company.
• Collaborative and fun work environment.
• Focus on customer success and satisfaction.
• Potential for career growth and development.
• Engagement with a diverse team.
• Work with innovative technology in the service industry.
• Flexible work arrangements.
• Competitive compensation package.
• Access to training and resources.
• Supportive company culture.