German Speaking Customer Support Agent - 100% Remote

Overview

Join SIXT as a Customer Support Agent, focusing on providing exceptional service in a fully remote role.

In Short

• Provide customer support via phone, email, chat, and social media in German and English.
• Act as the interface between customers and chauffeurs.
• Ensure high-quality service and customer satisfaction.
• Monitor driver punctuality and organize alternatives as needed.
• Assign booked transfers to the appropriate drivers.
• Assist customers in locating their drivers in various environments.
• Handle customer inquiries with a proactive attitude.
• Work effectively in a remote environment with flexible shifts.

Requirements

• Fluency in German and English.
• Passion for customer service and helping clients.
• Minimum of 1 year of experience in customer service roles.
• Proficiency in MS Office tools.
• Ability to work remotely and manage time effectively.
• Solution-oriented mindset focused on customer experience.

Benefits

• Flexible work-life balance with a fully remote position.
• Employee discounts on SIXT services and products.
• Participation in team-building activities and international events.
• Opportunities for professional growth in a dynamic environment.