German Speaking Customer Support Agent - Fully Remote

Overview

Join SIXT as a German-speaking Customer Support Agent and provide exceptional service to customers while working remotely from anywhere in Spain.

In Short

• Provide support to customers across Germany in German and English.
• Act as the interface between customers and chauffeurs.
• Monitor driver punctuality and organize alternatives as needed.
• Ensure proper assignment of booked transfers to drivers.
• Assist customers in finding their drivers at various locations.
• Handle inquiries via phone, email, chat, and social media.
• Work in a fully remote setup with flexible hours.
• Participate in team-building activities and corporate events.
• Engage in a dynamic international work environment.
• Receive employee benefits and opportunities for professional growth.

Requirements

• Fluency in German and English with excellent communication skills.
• Passion for customer service and problem-solving.
• At least 1 year of experience in a customer-facing role.
• Familiarity with MS Office tools.
• Ability to work in a remote environment and in rotating shifts.
• Proactive and solution-oriented mindset.

Benefits

• Work-life balance with a fully remote position.
• Employee discounts on SIXT services and partner products.
• Engaging team-building activities and events.
• Opportunities for professional growth and development.
• Supportive and collaborative work culture.