Account Manager, Commercial (East) - Remote

Overview

As an Account Manager, you will manage and grow relationships with existing customers, focusing on maximizing retention and driving strategic expansion.

In Short

• Act as primary contact for designated accounts, fostering strong relationships.
• Understand each customer's unique objectives and align Sitecore solutions accordingly.
• Identify opportunities for upselling and contract renewals.
• Collaborate with internal teams for exceptional client support.
• Develop strategic account plans to maximize satisfaction and retention.
• Monitor customer health and address issues promptly.
• Stay updated on industry trends and customer feedback.

Requirements

• 5+ years of experience in software sales or SaaS.
• Account management experience in an enterprise environment.
• Strong business acumen and understanding of digital marketing concepts.
• Excellent communication skills with the ability to build rapport.
• Results-oriented with a focus on customer satisfaction and revenue growth.
• Able to thrive in a fast-paced environment and manage multiple priorities.

Benefits

• Opportunity to tap into a $30B market.
• Great team and company culture.
• Recognition for award-winning culture.
• Commitment to diversity and inclusion.