Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 13 weeks ago
Customer Service
Full Time
Worldwide

Overview

Singular is the next-gen attribution and marketing analytics platform, giving marketers actionable insights from previously siloed data. By collecting, aggregating, and normalizing upper-funnel campaign marketing data from thousands of channels and connecting it to lower-funnel attribution data, marketers can measure ROI from every touchpoint across all their activities and optimize to the most granular level.

In Short

  • Serve as client advocate in all respects of the Singular product.
  • Become a trusted advisor to customers to fully understand their needs.
  • Build great relationships with non-technical and highly technical customers.
  • Be performance-driven to consistently meet or exceed customer retention goals.
  • Work closely with internal resources on escalation and resolution processes.
  • Provide regular updates to Customer Success Director and product team.

Requirements

  • 3 - 5 years professional experience supporting a SaaS-based business model.
  • Prior experience leading technical implementations with large companies.
  • Strong understanding of mobile marketing ecosystem.
  • Consistent record as a top performer in a customer success role.
  • Excellent communication and presentation skills.
  • English proficiency is a must; additional languages are a plus.

Benefits

  • Flexible work environment.
  • Opportunity for growth and promotions.
  • Work with a talented and compassionate team.
  • Engage with leading companies in various verticals.
Singular logo

Singular

Singular is a next-generation attribution and marketing analytics platform that empowers marketers with actionable insights derived from previously siloed data. By integrating upper-funnel campaign marketing data from thousands of channels with lower-funnel attribution data, Singular enables marketers to measure ROI across all activities and optimize their strategies at a granular level. With a global presence in cities like San Francisco, Tel Aviv, Seoul, London, and Bangalore, Singular has raised $50 million from prominent investors and serves a diverse clientele, including industry leaders such as Lyft, Warner Bros, Airbnb, and Microsoft. The company is focused on scaling its business and team, seeking innovative and ambitious individuals to join its growing sales organization.

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