Customer Success Manager - Remote

Overview

The Customer Success team here at Singular is the central touchpoint for our biggest and most advanced customers, orchestrating the post-sales customer lifecycle in partnership with Solutions Engineers, Account Executives and Singular's critical Operational departments highlighted by R&D, Product and Support.

In Short

• You’ll be responsible for managing the customer relationship, coordinating internally with product, marketing, and other teams.
• You’ll drive product adoption and guide the customer to take full advantage of the Singular platform.
• Ensure our largest most complex customers derive value from our platform, and ultimately renew and grow their relationship with us.
• Gain a deep understanding of the business needs of your clients and create tangible, long-term goals.
• Develop and deliver a roadmap to success.
• Manage the customer relationship, acting as trusted advisor to executive and senior leadership.
• Partner with the Sales team to advance account renewals and expansion.
• Proactively identify accounts risks and develop save plans.
• Analyze your portfolio, identify risks and opportunities.
• Become an expert on the Singular platform and integrations.

Requirements

• Ideally 5+ years of experience in Management Consulting or Customer Success.
• Experience in working with complex technologies and several different stakeholders.
• Strong leadership skills and impressive executive presence.
• Extremely data driven with the ability to leverage data to drive customer outcomes.
• A proven track record in a consulting role and customer facing environment.
• Industry experience in the performance marketing ecosystem is advantageous.
• Working knowledge of marketing databases and APIs.
• Expertise in leading meetings with strong presentation skills.
• Excellent collaborator with skills to engage across multiple teams.

Benefits

• Opportunity to help influential companies solve data problems.
• Drive impactful outcomes and growth for enterprise customers.
• Work in a dynamic and collaborative environment.
• Engage with multiple teams to ensure customer success.
• Enjoy a fun and rewarding work culture.