We are looking for an experienced Technical Account Manager (TAM) who’s excited to work in a fast-paced environment. As a key member of the TAM team, you will demonstrate your deep technical expertise and customer-facing skills to develop and execute the team’s organizational strategy. This position will interface across multiple departments, including product, field sales, engineering, and marketing, which will play a key role in customer adoption and success.

In Short

Ongoing technical manager and SingleStore liaison for a few key enterprise customers.
Act as the customer’s trusted technical advisor, helping enterprises mature their SingleStore capabilities, skills, and knowledge.
Collaborate with SingleStore's marketing team to document our customers' solutions and enhance their referenceability.
Solve our customer’s Enterprise Architecture challenges, focusing heavily on Ingest, Backup/Restore, and BI.
Make use of cross-functional resources within SingleStore to address customers’ business and technical needs.
Manage and drive closure on customers’ open support cases, product bugs, enhancement requests, and action items.
For new support cases, understand issues and next steps and follow up to ensure they are getting the attention required.

Requirements

5+ years experience with complex applications or distributed systems.
Experience working closely with customers and partners to successfully deploy complex solutions.
Hands-on experience with several technologies: SingleStore, MySQL, MS SQL, Oracle SQL, NoSQL, Key Value Stores, REST, Hadoop, Data warehouse appliances, Linux, Python, PHP, and BI/ETL solutions.
Knowledge of Kubernetes - Scaling, Deployment, and Log Diagnostics.
Technical familiarity with data storage and cloud technologies.
Experience with network troubleshooting and a basic understanding of network storage protocols.
Linux OS and System Administration experience.
Experience with Salesforce.com CRM & case management.
The ability to work and learn independently is a key attribute that is required for this role.
Bachelor’s Degree in Computer Science or other technical field - Master’s Degree preferred.
Ability to travel within the region (~25%).