Technical Account Manager - Remote

Overview

We are looking for an experienced Technical Account Manager (TAM) who’s excited to work in a fast-paced environment. As a key member of the TAM team, you will demonstrate your deep technical expertise and customer-facing skills to develop and execute the team’s organizational strategy. This position will interface across multiple departments, including product, field sales, engineering, and marketing, which will play a key role in customer adoption and success.

In Short

• Ongoing technical manager and SingleStore liaison for a few key enterprise customers.
• Act as the customer’s trusted technical advisor, helping enterprises mature their SingleStore capabilities, skills, and knowledge.
• Collaborate with SingleStore's marketing team to document our customers' solutions and enhance their referenceability.
• Solve our customer’s Enterprise Architecture challenges, focusing heavily on Ingest, Backup/Restore, and BI.
• Make use of cross-functional resources within SingleStore to address customers’ business and technical needs.
• Manage and drive closure on customers’ open support cases, product bugs, enhancement requests, and action items.
• For new support cases, understand issues and next steps and follow up to ensure they are getting the attention required.

Requirements

• 5+ years experience with complex applications or distributed systems.
• Experience working closely with customers and partners to successfully deploy complex solutions.
• Hands-on experience with several technologies: SingleStore, MySQL, MS SQL, Oracle SQL, NoSQL, Key Value Stores, REST, Hadoop, Data warehouse appliances, Linux, Python, PHP, and BI/ETL solutions.
• Knowledge of Kubernetes - Scaling, Deployment, and Log Diagnostics.
• Technical familiarity with data storage and cloud technologies.
• Experience with network troubleshooting and a basic understanding of network storage protocols.
• Linux OS and System Administration experience.
• Experience with Salesforce.com CRM & case management.
• The ability to work and learn independently is a key attribute that is required for this role.
• Bachelor’s Degree in Computer Science or other technical field - Master’s Degree preferred.
• Ability to travel within the region (~25%).

Benefits

• Work in a fast-paced environment.
• Opportunity to develop deep technical relationships with strategic customers.
• Be part of a diverse and inclusive team.